• Política de privacidad

Política de privacidad

Privacy Policy

2025-11-12Privacy Policy
HONGKONG QGO TRAVEL CO., LIMITED ("we," "our," and "us") owns and operates the website www.qgochina.com.
We’re committed to maintaining your trust and confidence in how we use and protect your data both on our website and when you use our services. That’s why we’ve put together this privacy policy that outlines how we collect your information, what kinds of information we collect, and how we use that information.
At the bottom of this policy, we’ve also provided instructions on how you can access, amend, and delete the information we collect from you.
By using this website or communicating with us, you are agreeing to the terms of this policy.
If you have any questions or concerns about this policy, please don’t hesitate to contact us via QGO@qgochina.com.

Business Registration Number

79142530

Date of Incorporation

2025-11-12

How we collect your information and the kinds of information we collect

We provide a personalized service to all of our clients. To do this, we collect personal information from you both actively and passively.

We actively collect information in the following ways:

  1. Through our website inquiry form. This includes information such as your name, e-mail address, phone number, and other details about your China inbound travel requirements that you wish us to know.
  2. When you subscribe to receive newsletter updates from HONGKONG QGO TRAVEL CO., LIMITED. We collect your email address upon registration and you may also be asked to provide other, optional information (e.g., preferred travel regions in China, travel dates) that will help us to better serve you in the future.
  3. When you contact us via email, over the phone, face to face, via social media, and via travel agents who may contact us on your behalf. We will collect your personal information and details about your inbound travel needs. We will also ask you for optional information so we can better serve you.
  4. When you make a booking with HONGKONG QGO TRAVEL CO., LIMITED, we will require information such as your passport details, visa application materials that should only be sent via the secure link provided to you by our staff. Even if you are not booking flights with HONGKONG QGO TRAVEL CO., LIMITED, this information is still required under Chinese laws and Hong Kong’s Personal Data (Privacy) Ordinance to book tickets, hotels, and complete visa assistance services.
Please note that if you provide information to us about any person other than yourself, it is your responsibility to ensure that they have permitted you to disclose their information to us and that they understand how their information will be used.

We may passively collect information from you in the following ways:

  1. By using Google Analytics, a third-party service that tracks user behavior patterns on our website. This service allows us to passively collect certain kinds of non-personally identifiable information, such as the type of web browser you use, the date and time of your visit, the amount of time you spend on our website, and the specific pages you visit (e.g., Xinjiang tour pages, Chongqing-Zhangjiajie tour pages). We use this data to improve our website function and services.
  2. Our website may use cookies to collect information. Cookies are small pieces of data that are stored on your device. They help your browser to "remember" your previous activity on our website (e.g., saved travel dates, preferred destinations) and therefore make it more user-friendly.

What we do with your personal information

The personal information that we process may be used in the following ways:
  1. To respond to your request (e.g., visa assistance, itinerary customization, hotel booking). It will be accessed by our staff, and carefully selected third-party partners fulfilling your inbound travel requirements (e.g., local ground service providers, visa assistance agencies).
  2. We will send you newsletters and offers (e.g., seasonal promotions for Xinjiang winter tours, limited-time discounts for family inbound trips) via the email address you provide if you have opted in to receive them. You can unsubscribe at any time using the procedure outlined below in "subscribers to our newsletters and emails".
  3. We may store your information after you have made an inquiry or have finished using our services so that we can better personalize your experience in the future (e.g., recommending similar tours based on your previous Xinjiang travel experience).
  4. We may use your personal information and feedback to review and improve our products and services (e.g., optimizing inbound tour itineraries, enhancing local guide services) and for internal market research.
We ensure that personal data is only accessible to authorized individuals at HONGKONG QGO TRAVEL CO., LIMITED. Depending on which personal data is used, groups with authorized persons are determined (e.g., visa team only accesses passport information, itinerary team only accesses travel date details).

Information Security

We take the security of your information seriously and are committed to maintaining strict information security standards in line with Hong Kong’s Personal Data (Privacy) Ordinance and China’s Personal Information Protection Law.

Information Security Measures:

HONGKONG QGO TRAVEL CO., LIMITED implements a range of technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include but are not limited to:
  • Encryption of sensitive data (e.g., passport details, payment information) via SSL technology;
  • Access controls (e.g., role-based permissions for staff, multi-factor authentication for internal systems);
  • Regular security assessments and staff training on data protection (e.g., preventing phishing, safe handling of inbound traveler information);
  • Secure storage of visa application materials (deleted within 3 months after visa approval, in line with regulatory requirements).
We reserve the right to share non-personally identifiable information (e.g., general traveler demographics for Xinjiang tours, website traffic to Chongqing tour pages) about client demographics, website traffic, our products, and our services.

The sharing of information

We will never sell or trade your personal information with other companies for marketing purposes.
If you make an inquiry or a booking with HONGKONG QGO TRAVEL CO., LIMITED, some of your personal information may be required by our trusted third-party partners who are helping us to fulfill your inbound travel services:
  • Payment processors (e.g., PayPal);
  • Local ground service providers (e.g., Xinjiang local guide teams, Chongqing transportation partners);
  • Visa assistance agencies (only for submitting visa applications to Chinese embassies/consulates).
We will try to ensure that your information is processed in accordance with relevant data protection requirements, but third-party partners will be governed by their own privacy policies.
HONGKONG QGO TRAVEL CO., LIMITED reserves the right to disclose your personal information if we are required to do so by law (e.g., requests from Hong Kong Privacy Commissioner for Personal Data, Chinese public security authorities) or in response to a request from public authorities.

Subscribers to our newsletters and emails

Should you choose to subscribe to one of our HONGKONG QGO TRAVEL CO., LIMITED newsletters, either directly through the www.qgochina.com website or by choosing to receive the newsletter in our customer service center, you will receive our newsletter and other information (e.g., inbound travel tips, seasonal tour updates) that we think you may find interesting using the email address which you have provided.
Should you wish to unsubscribe from marketing communications via email, you may opt-out by:
  1. Clicking on the clearly marked "unsubscribe" button at the bottom of any HONGKONG QGO TRAVEL CO., LIMITED marketing email;
  2. Emailing QGO@qgochina.com and providing each email address you would like us to remove.

Payments

HONGKONG QGO TRAVEL CO., LIMITED does not store client credit card information. We use PayPal, a third-party payment processor, to securely handle your payment information. When you make a purchase on our website, your payment details are processed directly by PayPal, and we do not store or have access to your full payment information, such as credit card numbers. PayPal’s privacy policy and security measures can be found on their official website.

Data retention

HONGKONG QGO TRAVEL CO., LIMITED will retain your data for as long as:
  1. You use our services (e.g., during the entire inbound travel period from booking to departure);
  2. It is necessary to fulfill the purpose for which it was collected (e.g., passport information retained until the end of your trip, visa application materials deleted 3 months after approval);
  3. It is required by law (e.g., retaining travel booking records for 1 year in line with Hong Kong’s travel industry regulations).

Accessing your data

We take reasonable steps to ensure that the personal information you send us is accurate. If you’d like us to correct or delete your personal information (e.g., updating your passport expiry date, deleting your visa application materials after trip completion), please contact us via e-mail at QGO@qgochina.com.
Please note that you may be asked to verify your identity (e.g., providing a copy of your passport, confirming your booking reference number) before your request is approved.

Links to other websites

Our service may contain links to other websites and third-party services (e.g., Chinese embassy visa application portals, hotel booking pages for our partners). We have no control over and assume no responsibility for the privacy policies of third-party sites. We recommend reading the privacy policies of all third-party companies before providing personal information.

Children’s privacy

The collection of personal information from children under the age of 13 years old is done only with parental consent and will only be used to fulfill inbound travel requirements for families. We do not specifically market to children under the age of 13 years old.

Changes to this policy

We reserve the right to change this policy at any time. If we do change the policy, it will be posted here, along with its revision date. We encourage you to review this policy periodically for any changes.

Contact information

HONGKONG QGO TRAVEL CO., LIMITED
  • Business Registration Number: 79142530
  • Date of Incorporation: 2025-11-12
  • Registered Address: ROOM D, 13/F, SUN FAI COMMERCIAL CENTRE, 576 RECLAMATION ST, MONG KOK, HONG KONG
Please contact us via:
  • Email: QGO@qgochina.com
  • Telephone: +86 133 7269 3977
This policy was last revised on 2025-11-12.